Web design and the craft of building a website

Designing and building a website is very much like building a house. Let me explain. Every Friday, our team gets together for lunch. Someone always cooks and it's on rotation. Once a week, we eat, talk and share stories. Sometimes, if it's been a particularly tough week, it's quiet, the mood a little sombre. But most of the time it's buoyant, lifted by the challenges that we're sharing day in day out. Recently the talk turned to the subject of building websites and the challenges we face sometimes with how clients understand exactly what it is we do!